Return and Refund Policy
Thank you for shopping with us! We are committed to providing you with high-quality products and exceptional customer service. Below, you’ll find the details of our return and refund policy, designed to ensure clarity and fairness.
1. Returns
1.1. Eligibility for Returns
- Returns are accepted only for defective or faulty items.
- Items must be reported as defective within 3 days of receiving the shipment.
- To initiate a return, you must contact us and provide:
- A description of the defect.
- Supporting evidence such as photographs.
1.2. Conditions for Return Approval
- All returns must be in their original condition, including packaging and any accessories.
- Products showing signs of use or damage caused after delivery may not be eligible for return.
1.3. Return Shipping Costs
- If a return is approved due to a defect or mistake on our part, we will cover the return shipping costs.
- Return shipping must be conducted using the most cost-effective shipping method. Any additional costs for expedited shipping will not be reimbursed.
2. Refunds
2.1. Refund Process
- Refunds will be issued only after the returned product has been inspected and approved.
- Depending on your preference and the situation, refunds may be provided as:
- A replacement product.
- A store credit.
- A monetary refund.
2.2. Non-Refundable Items
- Products that are not defective or faulty cannot be refunded or returned.
- Custom or personalized items may not qualify for refunds unless they are defective.
2.3. Refund Timelines
- Once approved, refunds are processed within 7–10 business days.
- Refunds will be issued to the original payment method used at checkout.
3. Reporting Issues
3.1. Defective or Faulty Items
- You must inspect your products upon receipt and notify us within 3 days of delivery if there are any issues.
- For defects discovered later, please contact us immediately upon discovery.
3.2. How to Report
Please contact our Customer Service Team at [your email] or call us at [your phone number]. Include the following information:
- Your order number.
- A description of the issue.
- Supporting evidence such as photos or videos of the product.
4. Exclusions
- This return and refund policy does not apply to products returned for reasons outside of defects, damage during transit, or mistakes in the order.
- Any non-standard return requests (e.g., dissatisfaction with the product not related to defects) are subject to separate terms and approval.